Academic Delivery Manager

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80 countries. Founded in 2015, Emeritus, part of the Eruditus Group has more than 1,400 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Job Description The Academic Delivery Manager ensures a great learning experience for the thousands of students taking our courses. The role interfaces with our Design Team, our Marketing Team, our Regional Teams in Latin America and China, and our Services Delivery Team in India. Work includes: Managing our growing pool of 300+ course leaders including recruiting, orientation and training, managing and improving performance, and building and maintaining a community. Refining course design including quality control, writing participant communications, and planning live sessions. Responding to learner requests escalated from the support team. Solving problems in course deployment as they occur. Coordination with third parties whose learning tools, such as simulations, we use. Analyzing feedback from learners and making design change recommendations. Establishing and maintaining efficient, scalable processes for all our work. The ADM must take ownership of the course and make rapid decisions, always considering the impact on learner experience. The role requires a process-oriented and detail-oriented person who has a passion for education. Our team is diverse in background, including people who have run language schools, been management consultants, and managed programs and partnerships for higher education. We are highly collaborative and a lot of fun to work with. The position will be virtual. We have team members in the US, UK, India, Mexico and China. Job requirements English fluency Minimum 4-5 years of experience as hiring manager of course leaders, teaching assistants, faculty or others in a teaching role Experience delivering online courses Project management experience Self-starter with strong organizational skills Strong interpersonal and communication skills Experience working within a virtual team Flexibility on work hours to coordinate with a global team Bachelors Degree or equivalent experience Highly desirable qualifications Experience in EdTech and/or Higher Education. We are specifically interested in candidates who bring experience with higher education institutions in the US or UK. For our technical courses, we are seeking applicants with coding or data science experience.