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JOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)
Years of Functional Experience: 1 - 2 years of work experience in Customer service in the voice and Chat process.
Degree/Diploma: Any Graduate
Knowledge & Skills:
Basic Computer Skills
Excellent English communication skills - read and write
Customer Relationship management
KEY RESPONSIBILITIES:
Customer Service
To answer calls professionally, obtain details of queries on billing, products or concerns, or any other concern
To keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
Follow up to ensure that appropriate actions are taken on customer's requests.
To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further resolution within the defined TAT
Highlight pertinent and critical customer issues/ complaints & feedback so that management can take corrective action and reduce repeat %age.
Adherence to Process
To ensure that processes laid down for the department are being adhered to while performing duty at the workplace.
Ensure strict discipline concerning shift timings and maintain individual C-Sat scores so as to provide an excellent customer experience.
Please send your resume to nishi.mishra@fabindia.net.
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