Customer Relationship Specialist

Job Description

The ideal candidate will be a seasoned techno commercial professional with aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary –Salary should not be a constrain for a good resource

Industry – Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department – Customer Relationship [Post Sales - AMC Revenue Generation / service sales]

Role – Sr. Executive

Employment Type – Permanent Job, Full Time

Work location – Ahmedabad (Prahladnagar)

Field work – Majorly Inside Sales but Will involve client meetings at times

Job Role

• Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team
• Establish working relationship and Interactions with End Customers with reminders regarding Warranty / AMC expiry.
• Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders on a continuous basis for both first time AMC from new customers and AMC renewal from existing customers
• Work with Manager – Customer Success to strategize bid management, share necessary quotations & proposals for AMC orders.
• Follow up on the Quotations / Proposals sent
• Assisting Management on knowledge / status sharing on specific leads/AMC contract pipeline
• Periodically follow ups for upgrade or renewal of contract
• Managing account relationship, effective account mapping, and demand generation.
• Ensure client satisfaction by achieving delivery/ service quality
• Do all necessary documentation for AMC order and provide necessary details to Accounts team for revenue booking and receipt of periodical AMC payments

Required Skills :

• Any Graudation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT/ Computer / EC will be added advantage]
• Minimum 3 to 5 years of experience of Corporate AMC Revenue Generation, preferably from IT software / hardware sales industry
• Excellent knowledge on MS Office (Experience. With SAP Preferred)
• Excellent verbal and written communication Skills as well presentation skills
• Proven Ability to interact with CXO level people
• Experience / Ability to understand Client's needs and offering right solutions

Desired Personality traits

• Self-drive & Result orientation
• Strong work ethics and sense of commitment
• Strong Interpersonal Skills
• Ability to work in a faced paced environment

Key Performance Indicators

• Revenue Generation through new AMC contract and renewals
• Continuity of services availed by Customer post warranty period