Credit Controller

  • Mahe
  • Morgan Mckinley

Overview

Managing the credit control activities of assigned regions/accounts, ensuring timely

collection of outstanding debts, and maintaining strong relationships with clients.


Responsibilities

  • Accountable for assigned client accounts from invoice generation to cash collection.
  • Take up Credit control process transitions from onsite and ensure successful transition.
  • Review client contracts specifically the invoicing and payment clauses and recommend changes to align with Morgan McKinley’s standard process and payment terms.
  • Payment follow up with the customers to ensure customers pay by the due date.
  • Ledger review, reconciliation, and timely clearing of all pending items.
  • Work closely with different teams to reduce the aged debtors and improve the DSO.
  • Initiate escalation procedures as per the documented policy for any delays on payments.
  • Take responsibility for client accounts to include regular consulting with customers, ensuring accurate data and reporting status updates.
  • Assess Payment follow up policies and procedures and recommend improvements.
  • Conduct account analysis, identifying and reporting trends, risks, and discrepancies.
  • Take the lead in identifying client issues and proposing the most appropriate approach for resolving the issues and expediate the receipts from the clients.
  • Ensure all processes activities are in accordance with Company's Policy and Internal Controls are in place to minimize/ eliminate the errors.
  • Maintaining quality and productivity as per the SLA.
  • Manage the volume of work with accuracy and supporting the team.
  • Responsible for process documentation and keep them up to date.
  • Resolve invoice related queries effectively.
  • Manage Escalations and work cross functionally to drive good business practices and accountability within SOP guidelines and Corporate Policies.
  • Perform other duties as assigned by Manager.