.. some of the largest consumer clients in the country and have executed more than 250 successful campaigns until now. We believe we have a USP in being able to combine data, strategy and creativity in our campaigns and have been able to produce great results in this domain because of this unique ability .. read more
Key Responsibilities: ● Operational Strategy Development: Collaborate with senior management to develop and implement strategic plans to optimize operational efficiency, enhance scalability, and support business growth objectives. ● Process Improvement: Identify areas for process improvement and develop strategies to streamline operations, reduce costs, and enhance productivity while maintaining high-quality standards. ● Risk Management and Compliance: Oversee regulatory compliance efforts, ensuring adherence to relevant laws, regulations, and industry standards. Implement risk management protocols to mitigate operational risks and maintain a robust control environment. ● Team Leadership: Lead and mentor a team of operations professionals, fostering a culture of collaboration, accountability, and continuous learning. Provide guidance and support to team members to achieve individual and collective goals. ● Account Management: Manage relationships with different accounts, negotiating contracts, onboarding, and ensuring service level agreements are met. Evaluate account performance and make recommendations for account growth. ● Data Analysis and Reporting: Utilize data analytics tools to gather insights into operational performance metrics, KPIs, and trends. Prepare regular reports and presentations for senior management, highlighting key findings and recommending actionable insights. ● Cross-functional Collaboration: Collaborate with other departments such as product development, technology, finance, and customer support to drive cross-functional initiatives, resolve operational issues, and support the successful delivery of products and services. Qualifications: ● Bachelor's degree in Engineering, Business Administration, Finance, Economics, or a related field. Advanced degrees or professional certifications (e.g., MBA, Six Sigma) are a plus. ● 3 to 6 years of experience in operations management within the fintech or allied industry, with a strong understanding of fintech products, services, and regulatory requirements. ● Proven track record of successfully leading operational initiatives, improving processes, and driving efficiency gains. ● Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels. ● Strong analytical and problem-solving abilities, with proficiency in data analysis tools and techniques like Tableau, MS Suite, etc. ● Detail-oriented with a focus on quality and compliance, able to maintain accuracy while managing multiple priorities in a fast-paced environment. ● Experience with project management methodologies and tools is an added advantage.