Client Servicing Manager

  • Bengaluru
  • Narrative

Job Overview

Client facing role where the candidate is expected to manage, nurture and grow client accounts allocated to him/her. Please apply only if you have relevant experience in a digital/communication agency.


He/she is expected to lead the relationship, maintain an on-going relationship with all the stakeholders attached to the accounts, handle day-to-day activities and deliverables, co-ordinate with the client, internal teams, external partners and any other stakeholders. Understanding their business requirements and suggesting relevant solutions and the right approach for their marketing needs in the digital space is a core responsibility. The digital space includes communication design, paid media and other digital campaigns, website design and development and social. Exposure to other mediums is a bonus.


The candidate should be able to ideate and contribute to strategy - strong communication and presentation skills is a must. Should have worked in an advertising/ communication agency and should have handled clients on their own.


The candidate will also be expected to actively contribute towards all strategy discussions and be involved in new pitches.


Responsibilities and Duties


●     To own the client relationship and be responsible for end - to - end management of the client. Liaising with and acting as the link between the client and the agency, by maintaining a regular communication channel.

●     To discuss with clients to understand their requirements and communicate the same to the creative and content development team

●     To work with the team to conceptualise digital campaigns that meets the client's brief

●     Actively contribute to new pitches+strategy discussions, planning and ideation and making pitch decks.

●     Present campaign ideas and budgets to the client

●     Provide inputs while creating digital campaigns and strategies

●     Maintain a strong relationship with the studio team, share clear briefs, follow up to ensure deadlines are met and stay on top of client deliverables.

●     To track the performance of campaigns and ensure that the client’s deliverables are met and challenges are being addressed.

●     Create reports for clients (campaigns and more)

●     Manage budgets and campaign costs

●     Monitor the effectiveness of campaigns and take necessary steps to optimise them

●     Will be accountable for account success, delivery quality and client satisfaction


Working days:

Monday - Friday ( working on the weekends is very likely in this ecosystem, but strictly on a need basis)


Qualifications

●     5-6 years of professional experience in client servicing, managing and growing client accounts at an digital/communication agency. Only candidates with agency experience will be considered.

●     Deep understanding of the ad agency ecosystem, client servicing responsibilities, operations and management tools.

●     Education: Graduate degree (Minimum)

●     Proven working experience in a advertising/communication agency (minimum 4 years)

●     Should have worked in a client facing role for at least 4 years.


Skills

●     Exceptionally strong interpersonal and client management skills

●     Superior presentation skills to effectively present and sell ideas to clients

●     Ability to collaborate effectively with all the teams of the agency

●     Excellent relationship building, networking skills

●     Proficient in creating presentations, excel sheets and reporting for data analysis

●     Meeting timelines

●     Excellent written and spoken English

●     Good negotiation skills


Documents/details for application: Latest CV


Location: Bangalore


narrative is a Bangalore based branding and communication agency that transforms business solutions into powerful customer-centric stories.

We endeavour to empower businesses to captivate audiences through strategy-led visual storytelling. Some of the brands who are engaged with Narrative are Govt. of Karnataka, Wildcraft, Vestas, AMD, IBM, Nature inFocus, Emami Realty amongst others.

To view our work, please visit