Engineer - Remote Diagnostic Services (RDS)

  • Pune
  • Siemens Energy
Engineer - Remote Diagnostic Services (RDS) About the Role Location India Maharashtra Pune Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day Siemens Energy has exciting opportunities for Remote Diagnostic Centre (RDS) Engineer to join our Operational Team. This position reports to the RDS Manager. The RDS Engineers provide remote monitoring and reporting for assigned connected sites under Daily Monitoring and develop and implement Turbine/Compressor specific detection agents in alignment with the global RDS guidelines and business requirements. They will recover and maintain all Turbine/Compressor know-how already embedded in existing Diagnostic Networks; manage workflow/ticketing related activities with regards to the Customer Technical Support service across multiple remote sites and regional hubs. RDS Engineers provides the vital link between our Data, Service Engineering and Service Operations teams to include our world class 24/7/365 Operational Service Desk. This role is primarily office based, supporting our 24/7/365 remote monitoring operations, however 'out-of-normal-hours' support may be required to meet customer expectations. This role will be subject to continuous professional development from both academic and product related perspectives. Product development and more specific RDS training requirements will be assessed during on-boarding and an appropriate personal development plan created and delivered thereafter. What are my responsibilities? Provide remote monitoring and reporting for assigned connected sites under Daily Monitoring, reporting to local RDS Manager. Recover, maintain, and keep updated the Turbo Compressor/ Steam Turbine/Gas Turbine specific know-how of detection/prognostics, already developed in existing Diagnostic Networks done with existing Third-Party companies, and migrate to STA-RMS platform. Design, develop, verify, and test new detection agents, based on specific, Steam Turbine/Compressor/Gas Turbine failure modes and criticalities (Top Ten Offenders, FMECA based). Develop Remote Diagnostic Monitoring activity to ensure that risk to both Siemens Energy and customer organisations from equipment degradation or downtime is minimised/mitigated by timely preventive action. Creation of customer reporting & ticketing activity ensuring it is timely, concise, and technically accurate whilst delivering maximum commercial leverage. Onboarding of new units in the RDS systems. Ensure RDS Data Integrity (including data from contributory systems) ensuring it is available when required, reliable, correct and actively monitored commensurate with its use for RDS planning, analysis, and decision support. Maintenance/reporting of the remote services platform connection and maintenance processes establishing maximum opportunity for site data collection. Lead the local research and development activities that have been agreed by RDS global via the Product Development process. Engaging globally with RDS, external suppliers, academia, customers, and professional bodies to maintain competitive advantage. Ensure Engineering rigor and documentation tracking (Libraries) of the development and implementation of Diagnostic & Prognostic rules. Identify opportunities for development and support the overall RDS Research & Development engineering priorities. Work with the RDS Operations, Technical Services & Product Management teams to develop and sustain a continuous growth of the RDS value addition capability. Coordinate and execute root cause analysis to remove bottlenecks in data post processing (bug fixing). Implement RDS Engineering documentation forms, Protocols. Coordinate RDS Diagnostic & Prognostic Rules functions, harmonizing Design, Commissioning and Troubleshooting expertise. Maintain a "big picture" view in day-to-day operation across all RDS, spot check the quality level of the technical recommendations and notifications to customer (audits). Execute global RDS tool project tracking and supervise local RDS projects. Lead Change Requests (Change Control Board) using Engineering processes and implement agreed changes. Participate as required in Product Line Technology Reviews to provide RDS feedback for product improvement. How You’ll Make an Impact Bachelor’s degree in engineering or equivalent in years of rotating equipment experience Experience: 3-5 years of relevant experience in Turbomachinery (Steam Turbine/Turbo Compressor/Recip Compressor/Gas Turbine) and ideally will have worked in a remote diagnostics field. A genuine passion for data driven services, using data to drive better service. Diversified skills in Engineering processes, process integration, as well as IT systems and architecture. Experience in multiple Engineering environments including Design Engineering, Controls Engineering, Assembly and Test, Installation & Commissioning, Performance Engineering, Support Engineering, Technical Helpdesk, Remote Diagnostic Services. You will have good overall product and service knowledge with the ability to manage across diverse teams / solutions. What You Bring Must be customer focused and be able to demonstrate leadership, trouble shooting, problem solving and analytical skills / decision making in a high-pressure environment. Appreciation of Siemens Energy international Customer base, their respective cultural diversity and an ability to communicate in more than one language would be a distinct advantage. Be analytical. Open & Inclusive. Pragmatic. Big-picture thinker. Have strong lobbying & negotiation skills. Strong Project Management skills. Excellent written and verbal communication skills are essential demonstrating the ability to communicate at all levels of the organisation, along with commercial appreciation. Initiative and be a flexible self-starter, working with minimal direction.