Customer Success Operations Analyst

At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership. Our focus is to continuously drive innovation while delivering meaningful actionable data. The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning, and Edge Computing. The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity, and significantly reducing the resources needed to address risk. Netradyne draws from a diverse team of innovators, technologists, and customer advocates to create an experience where customer success continues to motivate what is next. Netradyne is committed to building a world-class team of technologists and industry experts to deliver products that improve safety, increase productivity, and optimize collaboration within organizations. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. The Customer Success Operations Analyst will work closely with the Customer Success team to drive operational efficiency and effectiveness and will report to the Sr. Director, CS Operations. This role requires a strong understanding of processes, data analytics, and system governance. Key Responsibilities: Working under the guidance of the CS Operations Leader, will streamline and optimize existing customer success processes to meet scaling and efficiency demands. Will leverage data analytics to provide insights and recommendations on customer success performance, trends, and areas of improvement. This role will govern the use of Gainsight, ensuring best practices are followed and the platform is being utilized to its fullest extent. Will actively problem solve and collaborate with various teams to align on understanding current business issues, document the “As Is” and provide recommendations for the go-forward solution. Will manage data integrity within Gainsight and across SFDC and other Customer Success tools. Will develop and maintain reports and dashboards (preferably automated) to track key customer success metrics. This role will help drive adoption of Gainsight and other Customer Success tools through training and support. Assist in identifying opportunities for process and procedure enhancements to drive efficiency and customer satisfaction. Required Skills/Experience: Proven prior experience in Customer Success, Operations, or similar role. Strong understanding of Customer Success processes and best practices. Proficiency in data analytics and ability to translate complex data into actionable insights. Experience with Gainsight or similar Customer Success platforms. Excellent communication and collaboration skills. Strong problem-solving skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Knowledge of CRM systems, such as Salesforce. Technical or business degree, MBA preferred, with minimum of 3 years of experience. Experience in process improvement methodologies, such as Lean or Six Sigma preferred. Advanced skills in data visualization tools, such as Tableau or Power BI preferred.