Business Analytics Senior Manager [T500-**]

Position Summary:

The job profile for this position is Business Analytics Senior Manager, which is a Band 4 Management Career Track Role. The Cigna Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Analytics Senior Manager will be responsible for leading a team of diverse analysts, advisors and senior advisors who create detailed business analytics that help outline problems and opportunities (as well as solutions) for their respective client groups. This leader should have proficiency with assembling the data to tell a story and present the findings in a creative and insightful way to top leadership/management. The individual will strive to foster a collaborative environment and growth mindset with their team members.

Job Description & Responsibilities:

• Plan, prioritize and execute the analytics projects and work needed to support your client groups.
• Using Python and orchestration best practices to provide the operations with deep insight into their operations.
• Building strong relationships with Ops leadership and becoming a trusted consultative partner for analytics.
• Finding opportunities for improvement of business processes and operational improvements.
• Works with business partners to create pipeline of experiments and data projects.
• Guides business partners through the phases of the research and analytics project process.
• Finding opportunities to weave statistics and machine learning into operational reporting.
• We are always looking upward. And that starts with finding the right talent to help us get there.
• Producing and providing data driven recommendations to business partners.
• Providing findings and recommendations to leadership, with plenty of justification
• Champions the use of the analytics toolkit by team members and operational teams.
• Mentoring and developing analysts to use statistics, programming languages and BI tools.
• Tying data to operational goals and priorities to improve the business.

Experience Required: 10+ years of relevant analytics experience

Experience Desired:

• Expertise in health insurance contact center operations
• Experience with Business Intelligence Software (Tableau, PowerBI, Looker, etc.)
• Able to prioritize across a wide array or projects and effectively communicate prioritization decisions to relevant stakeholders.

Education and Training Required:

Primary Skills:

• Proficiency in Agile practices (Jira).
• Proficiency in Microsoft Office
• Proficiency in a scripting language (Python, Powershell, VBA).
• Proficiency with Structured Query Language.
• Proficiency with Big Data Platforms (Databricks, Hadoop, AWS).

Additional Skills:

• Able to effectively manage to agreed-upon deliverable dates. A successful history of mentorship in managerial roles.
• A proven track-record of improving processes to more efficiently use time, storage, and processing strongly preferred.
• Able to develop and draw upon subject matter expertise in discussions with team member and business customers.
• Demonstrated leadership ability in a matrix environment.
• Excellent verbal, written and interpersonal communication skills a must.
• Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
• Analytical mind with outstanding ability to collect and analyze data.
• Attracts Top Talent
• Business Insight
• Cultivates Innovation
• Drives Engagement
• Drives Results
• Strategic Mindset
• Persuades
• Instills Trust