Solution Design Manager - BPO / Contact Center

  • Kolkata
  • Gear Inc.

Responsibilities:


  • Will perform pre-sales.
  • Collaborate with stakeholders to understand and analyze business requirements, ensuring a clear understanding of the problem or opportunity.
  • Develop and oversee the creation of high-level solution architecture, ensuring alignment with business goals, technical requirements, and industry best practices.
  • Work closely with cross-functional teams, including development, infrastructure, and business units, to gather input, address concerns, and ensure a unified approach to solution design.
  • Provide technical leadership and guidance to the team, ensuring that the proposed solutions are technically sound, scalable, and address the client's needs.
  • Identify and assess potential risks associated with proposed solutions and develop strategies to mitigate these risks.
  • Lead the development of prototypes or proof of concept to validate the feasibility and effectiveness of proposed solutions.
  • Create and maintain detailed documentation of solution designs, including technical specifications, diagrams, and implementation plans.
  • Collaborate with excellence teams and function experts to ensure that the solution design is implemented accurately and meets specified requirements.
  • Effectively communicate complex technical concepts and solution designs to non-technical stakeholders, ensuring a clear understanding and alignment with business objectives.
  • Stay updated on industry trends, emerging technologies, and best practices to continually enhance the efficiency and effectiveness of solution design processes.
  • Collaborate with project managers to estimate resource requirements, contribute to budgeting processes, and ensure the efficient use of resources in solution design projects.


Qualifications:

  • Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Engineering, or a related discipline.
  • Must have experience in a BPO set-up
  • Must have experience designing end-to-end solutions for Customer Service and/or BPO programs
  • Years of experience doing Pre-Sales, implementation, and Support including Operation Management.
  • Digital transformation and Process Automation project experience is a must
  • 5 years of experience in solution design, system architecture, or a related technical role.
  • A strong background and expertise in relevant technologies, programming languages, and solution design methodologies.
  • Minimum 2 years experience managing a solution design team or similar function in nature or leadership position, demonstrating the ability to lead and guide a team.
  • Ability to lead and manage a team, providing technical guidance and fostering a collaborative and innovative work environment.
  • Experience in project management methodologies to ensure successful planning, execution, and delivery of solution design projects.
  • Skill in identifying and assessing risks associated with solution designs and developing strategies to mitigate them.
  • Familiarity with budgeting processes and resource management to ensure efficient use of resources.
Apply now

Other job offers that may interest you

Frontend developer
KolkataClirnetToday
.. features using React.js and Next.js Build reusable components and front-end libraries for future use Translate designs and wireframes into high-quality code Optimize components for maximum performance across a vast array of web-capable devices and browsers Implement server-side rendering with Next.js .. read more
Business analyst
KolkataHoichoiToday
.. Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment. As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally. Business Analyst .. read more
Project coordinator blt
KolkataRahee GroupYesterday
.. necessary to ensure project success Qualifications Excellent verbal and written communication skills, problem solving skills, and attention to detail Ability to prioritize and multi-task Expertise in Microsoft Office Suite Ideally 10-15 years post qualification of managing multi project environment of .. read more
Associate professor of supply chain management
KolkataGlobsyn Business SchoolYesterday
.. A) A Doctorate degree in the relevant field and Masters in Business Administration - Supply Chain / Logistics Management with a minimum of 60% marks from an .. Chain / Logistics Management with a minimum of 60% marks from an Indian University, or an equivalent degree from an accredited foreign university. B) At .. read more
Graphic designer
KolkataInnostrat Technologies Pvt. Ltd.Today
.. of MS PowerPoint. This role demands a detail-oriented individual who can effectively communicate in English and is passionate about creating engaging learning experiences through compelling visuals and video content. Responsibilities: Design and produce engaging graphic elements and visual treatments .. read more
Manager - brand sales
KolkataSvf EntertainmentYesterday
.. 3-5 years of experience in brand partnerships and client management Should have strong presentation skills to communicate the value of mediums through presentation and effective communication Ability to leverage relationships, build a strong network, and have effective negotiations skills Preferred experience .. read more
Accounts receivable specialist (us)
KolkataRentlyToday
.. and ensuring the accuracy of the day-to-day tasks. Responsibilities: · Work closely with Sales, Operations and Customer Support teams as needed to obtain information necessary to analyze and reconcile customer accounts. · Make sure that orders that are shipped are being fulfilled and invoiced in time .. read more
Researcher
KolkataBrainware UniversityToday
.. and speak Bengali fluently Knowledge of Eastern and/or Western popular music will be required Knowledge of Tagore songs and popular Bengali songs will be an added advantage Job Definition: Research on Tagore songs and other popular Bengali songs Bring funded projects, if possible, from the Government .. read more
Urgent opening for service now
KolkataTech MahindraYesterday
.. Requirements Certified Application Specialist – Performance Analytics of ServiceNow CSM/ITSM degree in Computer Science, Information Systems, or a related field with data analysis and visualization tools analytical and problem-solving skills communication and collaboration skills team player and ability .. read more
Assistant director of catering
KolkataWestin Hotels E ResortsToday
.. Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years .. or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years .. read more
Manager - social media
KolkataHoichoiToday
.. We are an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting content choices including Bengali Classics, Blockbusters, Documentaries, Short Films, and Exclusive original web series we aim to be home to the best in Bengali entertainment. hoichoi is the digital .. read more
Business development manager (east) - govt & psu
KolkataVideoneticsYesterday
.. Participate in account planning and strategy activity Understand and appropriately leverage sales and support resources Articulate appropriately at all customer levels the Visual Computing Platform roadmap for product features and benefits. Work to increase awareness and interest in Videonetics solutions .. read more
Senior equity research analyst
KolkataManu Stock Broking Pvt. Ltd.Today
.. include preparing notes and updates on our portfolio companies, Tracking raw material prices across various sectors and understanding trends, communicating with team members and preparing detailed reports. Your Job Role- Scanning and identifying listed companies for potential investment opportunities .. read more
Python instructor and development exposer
KolkataWebguru Infosystems Pvt. Ltd.Yesterday
.. (Master's degree preferred). Proven experience as a Python Developer with a strong portfolio of projects demonstrating proficiency in Python programming. Proficiency in Django framework for web development, including knowledge of MVC architecture, ORM, and authentication. Experience with data visualization .. read more
Zonal credit manager - secured loan ( home loan/ lap)
KolkataCorphiveToday
.. to policies. Develop and implement credit risk assessment strategies for Retail loan applications. Analyze financial statements, credit bureau reports, and .. on credit risk assessment. Monitor and maintain the overall quality of the Retail loan portfolio within the zone. Identify and mitigate potential credit .. read more
Professor | associate professor | assistant professor in pharmacognosy
KolkataBrainware UniversityYesterday
.. · Associate Professor · Assistant professor Specialization: Pharmacognosy Job Specific Work: · Proficient classroom presentation skills. · Development of learning of resource materials. · Student’s guidance, counseling & helping in their personal, ethical, moral, and overall character development .. read more
Business development manager
KolkataDd EnterprisesToday
.. and/or Production Expansion Plans (in other words the BioPharma Business Intelligence) is essential. Education Qualification: BE / BTech (Mechanical / Chemical / Biotechnology) with preferably BBA / MBA (Marketing) Years of Experience: 10 to 15 in Exports of BioPharma and/or Pharma Equipments, Skid-mounted .. read more
Senior relationship manager
KolkataDhaniToday
.. Building positive relationship with existing customers Identify & Acquire new clients Revenue generation Customer Service Knowledge of equity broking industry is must .. read more
Flutter developer
KolkataShyam Steel Industries LimitedYesterday
.. integration. • Expertise in Network and GPS mapping functionalities. • Strong understanding of Rest API. • Familiarity with state management tools. • Version control using GIT / SVN. • Competence in both Android and IOS platforms. • At least 2 applications published on Play Store or App Store .. read more
Dotnet developer
KolkataLtimindtreeToday
.. ability to test code in order to maintain high-quality code. .Net Framework .Net Core MVC Web API/Rest API HTML5, CSS, JavaScript, jQuery ReactJS / NodeJS/Redux/ Development of Microservices Jenkins, Bamboo, GitHub Action or any other CI/CD git/github Docker/Kubernetes AWS/Azure/Any cloud technologies .. read more
Head of purchasing
KolkataRahee Infratech Ltd.Today
.. Manager (Purchase) Ideal candidate should have experience of 20 + years in Construction company dealing with Iron and Steel in bulk quantity from primary steel .. with Iron and Steel in bulk quantity from primary steel manufacturers in India viz. SAIL, JSW. Experience from leading civil infrastructure companies would .. read more
Business excellence specialist
KolkataGear Inc.Today
.. manage the team's performance, building a high-caliber and engaged team with the skills and capabilities needed to deliver the required results. To be considered for this role you must be able to show where you were accountable for the strategic support, project management, and delivery of business transformation .. read more
Senior legal manager
KolkataHaldia Petrochemicals LtdYesterday
.. compliances under Companies Act 2013 and other allied Acts Compliance tool management Commercial Contract drafting, vetting and negotiation with the customer or client Contract Management, litigation management, knowledge of Statutory Compliance, management Advisory on legal matters, Intellectual Property .. read more
Event coordinator
KolkataSape Events E Media Pvt. Ltd.Yesterday
.. creating event schedules, managing event budgets, and overseeing event logistics. The Event Coordinator will also be responsible for communicating with vendors and sponsors, selecting event merchandise, and providing excellent customer service to attendees and stakeholders. Qualifications Bachelor's .. read more
Senior executive
KolkataThe Shakti Plastic IndustriesYesterday
.. - Proactive initiator in multiple tasks - Able to support Industrial waste and logistics team whenever required - If required should be able to travel 50% - 70% of time in a month - He should be presentable across all mediums - Able to meet government officials and establish long term liaison with them .. read more
Oracle fusion hcm functional consultant
KolkataOracleYesterday
.. get the maximum value from their investment in Oracle Products and Services. This consolidation exercise and the associated scale brings in many benefits to Oracle as well: · As a Center for Innovation, make quicker progress on Tooling and automation. · As a Center of Expertise, efficiently build scalable .. read more
Accounts receivable associate (us)
KolkataRentlyToday
.. Work on special projects to help the team. Skills Required: · 2 - 4 years of relevant experience in accounts receivable · Excellent verbal and written communication skills. · Strong Excel skills (VLOOKUP and Pivot tables). · Collaborative, flexible, adaptable, team-focused work style. · Strong analytical .. read more
Java full stack developer
KolkataWebologix Ltd IncYesterday
.. 5+ to 8+ Years Key Responsibilities: Design, develop, and maintain robust and scalable Java-based applications Collaborate with cross-functional teams to define, design, and ship new features Write clean, efficient, and maintainable code following best practices Perform code reviews to ensure code quality .. read more
Professor of computer science & engineering
KolkataBrainware UniversityToday
.. Barasat, Kolkata, West Bengal About Us: Brainware University is a leading institution of higher education known for its commitment to academic excellence and innovation. We take pride in our cutting-edge programs and research in Computer Science and Engineering. Job Description: We are looking for a .. read more
Php developer
KolkataA One Box Media CompanyToday
.. Develop custom Shopify themes and plugins based on business requirements. Optimize website performance, including speed and responsiveness. Conduct regular testing and debugging to ensure seamless functionality across different devices and browsers. Integrate third-party APIs and tools to enhance website .. read more