.. Dear Speech Pathologists, We are actively looking for Speech Pathologists interested in Childhood langauge Disorders specifically ASD. Plz pin me on personally if interested. Contact: ** Thank you Srikanth Indlamuri, Dr RK Hear now, **, Shaikpet Manikonda, Hyderabad. .. read more
- Manage operations & global Product and Technical Support.
- Accountable for delivering great support experience to global customers of all verticals and of all business sizes.
- Ensure resolution of issues within agreed SLAs.
- Review all change requests, escalations, service requests and customer satisfaction.
- Continue Innovating the technology infrastructure for support – including ticketing, status reporting, customer community and issue deflection
- Collaborate with others in Customer Success, Engineering, Finance, and other internal groups to deliver services and solutions which Delight our Customers.
- Be the Voice of the customer -- Identify and drive changes in Product and company Processes to increase efficiency while improving Customer Experience
- Forecast the demand, Recruit, hire, develop, and retain a high quality team
- Focus maniacally on the Zenoti customer and employee experience
Skills needed to be successful in the role
- 10+ years of experience in Customer Support
- 15+ years of experience in Customer facing roles
- Good to have a long stint in SaaS companies supporting complex products with high volume of cases
- Exposure in Global regions
- Negotiation
- Vendor Management
- Led a team of more than 100 people.
Qualifications Required
- A degree in engineering or equivalent
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