Manager I

SUMMARYThe Manager is responsible for ensuring their team produces a superior quality of work and the customer experience for software implementation is positive. In doing so, the Manager is accountable for leading teams within the implementation organization, understanding the data requirements based on the product solution being implemented, creating, and managing processes, measuring performance, reporting key metrics, and improving productivity.The candidate must be detail oriented, comfortable working in a collaborative setting, comfortable working with leaders across the organization, self-motivated, proactive, a strategic and independent thinker; and demonstrate sound problem-solving skills, an ability to work on multiple projects, meet tight-deadlines, maintain a positive can-do attitude and calmness and composure in times of uncertainty and stress.PRIMARY RESPONSIBILITIES Inspire and lead a team in a unified direction with a common vision.Create visually and verbally engaging reports and presentations demonstrating KPIs and productivity metrics.Drive and initiate solutions to improve the customer experience.Develop and maintain supportive working relationships with other internal management and team leaders.Develop relationships with customers to ensure that deliverables/objectives are aligned with their expectations.Prioritize and delegate work assignments while achieving all customer communicated deadlines.Manage the quality of work produced by the team.Monitor and resolve issues and inquiries regarding various aspects of implementations, addressing potential issues before they are widely recognized.Facilitate problem escalation and resolution, keeping other business owners informed as issues develop that may impact a client’s implementation.Directly manage all areas of the employment life cycle for both exempt and non-exempt staffDrive and oversee goals and initiatives to meet and even exceed performance expectations.Maintain team compliance with all legal and company guidelines regarding the handling of sensitive Personally Identifiable Information (PII). QUALIFICATIONSRequired: 3+ years of professional experience in Management or as a Team LeadExperience with the internet and website usageKnowledge of SEO and SEM principlesExcellent analytical abilities to grasp the key points from complicated details.Flexible, detailed, and able to successfully accept and adapt to change. Preferred: Bachelor’s degree in business, technology, or computer science related fieldExperience leading teams or large projects3+ years of experience in software implementation2+ years of experience with RealPage products, SharePoint and Salesforce.com REQUIRED KNOWLEDGE/SKILLS/ABILITIES Exceptional leadership with ability to motivate employees and teams.Background in technology implementation/configuration, and/or project managementExcellent computer skills and highly proficient in the use of MS Office productsPrior experience with process improvement initiativesExcellent verbal and written communication skillsMust be able to multi-task, work in high paced and deadline driven environment.Ability to work overtime as needed. PREFERRED KNOWLEDGE/SKILLS/ABILITIES Familiarity with RealPage productsPrevious property management experience