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VP, Vendor Management/Business Executive for Global Business Process Organization
Location: Gurgaon
What you will be doing
- Streamline, automate and bring visibility in workforce management with partners and inhouse team.
- Build world class analytics and business intelligence; manager and operate partner contracts.
- Drive performance with vendors, continuously benchmark and get the best services for the company and our clients.
- Manage, streamline and automate audits and billing validations.
- Establish and drive Vendor Governance and Management from operations and transformation perspective.
- Manage go-to-market (GTM) strategy for all partners and support end-to-end transitions, if required.
What you bring
- Excellent verbal and written communication skills.
- BPO/Contact Center experience is a must.
- Must have strong experience in vendor management, Vendor Governance and workforce management
- Ability to identify, address and resolve employee related issues.
- Vendor management, billing, metrics and analytics experience is a must.
- Excellent customer service skills that will help deliver exceptional value for internal and external clients. build high levels of customer satisfaction for internal and external clients.
- Strong organizational, team building, coaching, mentoring and decision-making skills.
- General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.
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