Technical Solutions Architect

  • Bengaluru
  • Smartbear

What you’ll get to do:

  • Collaborate with the Sales and Success teams on discovery calls, demos, and POC execution
  • Evangelize new product features & provide customer feedback to our product team
  • Guide prospects and customers on how to best integrate with new or underutilized features
  • Uncover and quickly resolve challenges during evaluations and onboardings by crafting tailored solutions
  • Solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues
  • Leverage your deep understanding of our customer’s business and technical environments to help us identify revenue prospects and opportunities to increase our high value service impact.
  • Create customer demo environments based on customer use case.
  • Scope projects and create SOWs

Your background likely includes:

  • Pre-sales experience in the tech industry
  • 5-10 years experience in the SDLC from a testing or development side
  • Strong track record of working in a customer-facing environment and driving initiatives to improve customer satisfaction
  • Development experience in one or more of the following languages – Javascript, Java, Swift, Kotlin, Objective-C
  • Excellent communication, critical thinking & analytical skills
  • Bachelor's degree in Engineering/Computer Science or equivalent

Bonus points:

  • Experience with APIs
  • Experience with software testing
  • Experience working with mobile SDKs