Associate Account Manager

Job Purpose Strategic • Receive small - medium client briefs and decode them with the team. • Review client briefs received & decoded by Sr. Executives. • Communication & Coordination • Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship, understand client’s strategic / growth plans and identify upsell opportunities. • Daily communication with clients to provide updates and collect feedback. • Ensure timely and prompt action (by the team) basis client feedback. • Ensure timely and proactive response to client emails (by self and by team). • Disseminate accurate and complete information to functional teams in a timely manner. • Coordinate with functional teams to ensure timely, accurate and complete delivery of client work. Account Management • Brainstorm with relevant teams for client pitches and execution of briefs. • Ensure accurate referencing and industry benchmarking by the team. • Post updates on social media platforms. Review all postings going on social media platforms by Sr. and Jr. Executives. • Attend shoots and music recordings. • Coordinate with other agencies for timely, accurate and complete delivery of work. • Vendor management for outsourced work. • Maintain and create campaign cost sheets. • Review and share weekly JSRs with clients. • Client on-boarding. • Create & compile presentations for client meetings, internal management meetings and case studies. • Pitch new concepts to existing clients, based on specifically identified needs of the client. • Industry benchmarking basis the competitor analysis process. Identify process improvements, new • potential offerings and internal training needs basis the same. Reports • Ensure timely collection of data and inputs from functional teams for the purpose of social media and • brand analysis report creation. • Create reports for social media and brand analysis. Review reports received. Finance • Raise all financial paperwork to clients and review those raised by vendors. • Calculate BCMA accurately. • Regular follow up with the client for due payment and ensure it’s release by the due date. • Maintain and review all financial trackers and update the Account Manager on the same.