.. parameter wise defects and training needs Maintaining and delivering process updates Responsible for refresher training of In-House & PAN India Agencies Experience Range: 3 - 5 Years of experience as Quality Analyst. Preferred experience in Domestic -Collections / Call Center in BFSI (Credit Card/Personal .. read more
Recruitment team Compliance and Audit
- Ensure India wide recruitment process is uniform
- Focus on the KPI’s and metrics that result in hiring valuable employees in the most time efficient cost-effective manner
- Conduct ongoing quality review checks as per the SLA
- Prior/current experience and familiarity with recruitment and delivery metrics
- Comfortable presenting analytical reports to senior management
- Must be able to speak, read, and write fluent English
- continually drive process improvements.
- Prepare SOP's, Training Manuals
- Train the team on ERP upgrades and best practices
- Design Collaterals
Qualifications:
7+ years of experience
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