.. , Load) processes to integrate data from various sources into our data Warehouse. Monitor and troubleshoot data pipeline issues, identify root causes, and .. Central, and Western Africa. Job Details Experience required- Minimum 3 years for experience in Data engineering CTC Bracket - Max upto 29 LPA Qualification- .. read more
About the Opportunity
Role: Operations - Customer Experience
Level: Assistant Manager
ReportingTo: Manager - Customer Experience
Location: Gurgaon
About the Function
The Customer Experience Team focuses on improving the customer contactagendas like Customer Satisfaction, decreasing customer efforts and drivingIdentified Projects, which will enhance customer experience.
About the Role
This role will be a part of Customer Experience function wherein youwill be responsible to lead and manage the performance of the outsourcedpartner contact centres. The role would include working on key performanceindicators like CSAT/NPS/Escalations etc., Additionally, you should have a competencyto read data and build insights to action.
What will you be doing
- Leading and developing a team of 100+ associates with outsourced teams.
- Responsible for the overall direction, coordination and performance of the team.
- Identifying and eliminating barriers to accuracy, productivity, and quality.
- Owning and driving performance metrics and guiding the outsourced vendors to achieve the target.
- Solving complex Ticketing operations issues and proactively heading off negative service trends.
- Developing and achieving performance goals and objectives in order to achieve customer promise expectations.
Qualification & Experience
- Graduate with 5-7 years of experience leading and managing team.
- Experience in working on Voice Process & managing outsourced Contact Centers.
- OTA or Travel Company management experience preferred.
- Strong computer skills; Microsoft Office, Internet search skills
Key Success Factors for the Role
- First principle thinking to solve customer issues
- Understanding of Customer data to draw actionable insights
- Be open to experimentation
- Execution Excellence: fast & accurate
Other job offers that may interest you
GurugramKleeto2 days ago
.. goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Role also requires person to understand the market and its demands and shares the same with product management team for building .. read more
GurugramAirtel DigitalToday
.. of antivirus software functionality, network security, and system Administration is essential. 2. Problem-Solving Skills: The ability to quickly diagnose .. vulnerabilities within the organization's systems. 4. Communication Skills: Effective communication is vital to communicate antivirus policies, educate .. read more
GurugramRsp IndiaToday
.. to the appropriate staff member in time Managing meeting room availability Receiving, sorting, distributing and dispatching daily mail Qualifications Bachelor's degree Excellent verbal communication Good telephone communication etiquette Organized and resourceful Customer-focused Active listener Adept .. read more
GurugramGrowthjockeyYesterday
.. of the curve ensures that we provide our clients with nothing but the best in terms of technology and services. Key Responsibilities: Design Creation: Develop visual designs for marketing materials, websites, social media, and other digital platforms. Brand Consistency: Ensure all designs align with .. read more
GurugramKukaYesterday
.. AMR hardware in the function Accompaniment of product development from a customer support point of view: Introduction of important requirements in the specification of new releases: - User-friendliness, diagnostic capability, condition monitoring, etc. – Support of the development project and design .. read more
GurugramAmway India Enterprises Private Limited2 days ago
.. required. Assist with the implementation and communication of compensation policies and procedures to employees and managers. Stay informed about relevant laws, regulations, and industry trends related to compensation and benefits. Provide support in the ad-hoc survey submission for APAC markets. HR .. read more
GurugramNiit LimitedYesterday
.. Responsibilities Calling & Following up with potential NIIT learners to propagate NIITs mission of providing career advancement opportunities. Owning the complete sales closing life cycle for leads assigned to you. This includes Interest creation, product demonstration, sales closing, and post-sales .. read more
GurugramDriffleToday
.. advantage. Qualifications: • Bachelor’s degree in marketing, Business Administration, or a related field. • Minimum 1 Year of experience in E-commerce .. • Familiarity with E-commerce platforms and online marketplace requirements, such as Amazon, eBay, and Walmart. • Strong attention to detail and ability .. read more
GurugramOrangemantra2 days ago
.. IT Services Sales / Web Development Project Sales Job Description: Overview: As a Sales Manager specializing in web development project sales, you will be responsible for driving revenue growth by acquiring new clients and expanding business opportunities within the web development sector. You will leverage .. read more
GurugramAcuity Knowledge PartnersToday
.. Funds/REITs for a bank. Key Responsibilities Sound understanding of credit principles, policies and regulations for Regulated Funds, Private Equity Funds, Hedge Funds, and REITS. Analyzing financial statement, performance and various legal documents for assessing the credit worthiness of Regulated Funds .. read more
GurugramSpinny2 days ago
.. 2-4 yrs. of professional work experience preferable in management consulting or high growth startups ● 2+ year of experience in SQL and Python is required ● Advanced expertise in data analysis; highly proficient in MS Excel ● Excellent written, communication, research and analytical skills ● .. read more
GurugramTargrayToday
.. and usage and allocate necessary resources to function optimally. Data Warehouse concepts (Implementation of ETL pipelines, data integration components) .. implementations and maintenance may be performed in off hours). Adhere to timelines and quality of the assigned task. Ability to work under pressure on .. read more
GurugramUnitedlex India Pvt. Ltd. (formerly Known As Irunway India Pvt Ltd)Yesterday
.. abreast of existing & proposed statutory requirements governing benefits Administration. • Maintain confidentiality of work-related issues, employee data and .. Benefits APAC (Job Level 3) • Participating in market surveys & performing industry research for market practices & recommend action plan basis survey .. read more
GurugramSteer2 days ago
.. in transport, cities, and infrastructure, with over 600 staff in 26 offices around the world. We have an enduring commitment to generate success for our clients, for ourselves and in the communities in which we work. A commitment that helps improve infrastructure, cites and transport, and ultimately .. read more
GurugramUrban Company2 days ago
.. and completeness. Driving automation in Oracle for revenue and receipts transactions with coordination with Business Team and Tech Team based on Finance requirements. What we need: Candidates excited to build strong automated processes and drive the related outcomes are preferred for the role. CA with .. read more
GurugramUnikon.aiYesterday
.. execute, and optimize cutting-edge ad campaigns on platforms like Facebook, Instagram, LinkedIn, and Twitter. Analyze campaign performance and adjust strategies to maximize effectiveness. Collaborate with the content team to ensure alignment with the overall marketing strategy. Monitor trends in social .. read more
GurugramWyndham Hotels E ResortsToday
.. such as Salesforce, SynXis, and HRS is essential. Experience in hotel-level Administration/coordination would be helpful. Experience in working with cross-functional .. and rate loading of each account. For RFP process the level of autonomy and decision making on a day-to-day basis is minimal, decision making is moderate .. read more
GurugramGenpactToday
.. of financial reporting, compliance with applicable laws and regulations and effectiveness and efficiency of operations including cost management. Locations open - Gurugram, Noida Mumbai, Bangalore, Pune, Jaipur, Kolkata Industry: Insurance (Any insurance i.e General, life , broker, re-insurance , health .. read more
GurugramAxtria Ingenious Insights2 days ago
.. Standards • U.S. GAAP Reporting • International Financial Reporting Standards (IFRS) Revenue / Project accounting process, the candidate will be responsible for Liasioning with business stakeholders for the smooth functioning of revenue process. Focus with hands-on on Revenue Accounting including .. read more
GurugramNtt DataToday
.. Roles and Responsibilities: Individual Quota bearing Sales role to drive sales for Managed Services portfolio across India. Farming & Hunting (40/60), Deal Closing & Demand generation (50/50) Prospect, identify, qualify and develop strong managed services sales pipeline Partner with account managers .. read more
GurugramMidutyToday
.. ) Salary up to: 11 Lpa Miduty (Palak Notes) is one of the fastest-growing Healthcare & Fitness companies with a client base in international countries as .. Days: 6 Days working (2nd & 4th Saturday Off) Salary up to: 11 Lpa Miduty (Palak Notes) is one of the fastest-growing Healthcare & Fitness companies .. read more
GurugramTelepartyYesterday
.. ensure data quality and availability. Conduct exploratory data analysis to identify patterns and trends in data, and communicate findings to stakeholders. Develop data-driven models and algorithms to support business objectives and decision-making. Monitor data pipelines for performance and reliability .. read more
GurugramEleve Media An Influencer Marketing Platform Co.Yesterday
.. targets by generating optimum revenue for the company. Closely monitor & prepare data/report on a regular basis for qualified opportunities, existing campaigns, outreach, brief conversation as well as nurturing the leads/pipeline at the early stage of conversion. Provide continuous feedback to cross .. read more
GurugramIntellismith2 days ago
.. , Load) processes to integrate data from various sources into our data Warehouse. Monitor and troubleshoot data pipeline issues, identify root causes, and .. Central, and Western Africa. Job Details Experience required- Minimum 3 years for experience in Data engineering CTC Bracket - Max upto 29 LPA Qualification- .. read more
GurugramGrip InvestToday
.. interaction, and visual/user interface design, including case studies showcasing problem-solving skills. ● Understands how design contributes to business objectives. ● Proficient in data analysis, capable of converting raw data into insights to drive valuable changes impacting funnels and business .. read more
GurugramUnison International Consulting (the Recruitment Company)2 days ago
.. CTC: 50 LPA Experience: 5+ years Requirements: Develop and implement an IT strategy aligned with the company's business objectives, ensuring the effective use of technology to support growth and innovation. Lead and mentor a team of IT professionals, providing guidance and direction to ensure the successful .. read more
GurugramPubmaticToday
.. organizations provide, such as stock options, paternity/maternity leave, Healthcare insurance, broadband reimbursement. As well, when we’re back in the .. safety signal sharing across partners in the eco-system. Drive efficiency improvements for internal operations teams. Manage end-to-end product development .. read more
GurugramOnedigital Indias 1st Agency For Architects, Designers E Luxury BrandsToday
.. and social media Ability to work in a team and independently Pursuing or completing a degree in marketing, communication, or a related field Architecture/Design/Fashion/RealEstate Background will be preferred We need one/or more skills from the following Social Media Content Creation Graphic Design / .. read more
GurugramZupeeToday
.. announced a partnership with Reliance Jio Platforms, post which Zupee games will distribute its content across all customers using Jio phones. The partnership now gives Zupee the biggest reach of all gaming companies in India, transforming it from a fast-growing startup to a firm contender for the biggest .. read more