Assistant Manager - Business Analytics

Roles & Responsibilities

• Develop a weekly forecasting model (Revenue, Direct Cost down to GM) at a client / program level for our Jamaica location using KPI’s.
• Work directly with Jamaica’s management team to develop weekly forecasting model.
• Develop processes and procedures to keep the model up to date with actuals and capture all client / program information that will impact the weekly forecast
• Develop clear input areas that will allow the Jamaica management team to easily create ‘what-if’ scenarios for the client / program.
• Provide detailed commentary on week over week variances in forecast and variance to Budget
• Identify and highlight areas of improvement with respect to operational efficiencies and financial performance
• Assist in the month-end close and month-end analysis.
• Work with Operations to provide reports and analysis as requested
• Other special projects, Adhoc reports and analysis as require

Skillset & experience

• 2-4 years’ years’ experience in data analytics, financial modelling, P&L reporting or performance improvement projects, pricing, preferably in a Call centre environment.
• 2-4 plus years of general accounting experience
• 2-4 plus years of experience with Excel with above average skills
• Strong analytical and problem solving skills
• Financial budgeting and statement preparation experience preferable
• Product/customer level profitability analysis experience preferable
• Experience working with a general ledger system and report writer (MS Dynamics & Report Manager)
• Excellent oral and written communication skills in English
• Excellent interpersonal skills
• Ability to thrive in a fast-paced, change-oriented environment
• Open to work in 24/7 Shift environment, specifically US hours
• Self-Motivated and ability to work independently
• Call centre experience and understanding of key metrics like productivity, shrinkage, occupancy etc. and how these metrics impact business financials is a plus

Qualifications

• College degree, preferably in General Accounting/ Business Administration /Math; Relevant and significant experience (at least 3 years) in a similar role may substitute for the education requirement.
• Very Strong MS Excel skills – above average skills
• MS Power Point skills a plus
• Knowledge of SQL programming, Power BI is a plus
• Call centre services industry background a plus.

Excel Technical Competencies:

• Strong Excel skills are essential with complete working knowledge of Linking files, data sort, data filters, data validation, pivot tables, macros, protecting worksheets/files, comment