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IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.
Job description:
Roles and Responsibilities -
Urgent requirement for the position of Manager Quality
Roles & responsibilities-
Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
Should have time and people management skills
Quality Activities - Documentation for Transaction Monitoring
Keeping Track on Process Trends
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational
Dip check compliance - Weekly basis
Calibration compliance - Weekly basis
Weekly and Monthly reports - Weekly and Monthly basis
Identify bottom Quartile and steps to improve them.
Analyze and Report Trends in Agents/Process performance
Implement corrective action plans as and when required
Participate in quality systems improvement activities using six sigma methodologies
Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach
Desired Candidate Profile
Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
Strong supervisory skills with an eye for detail. Result Oriented.
Excellent written and verbal communication skills in English.
Organized and Methodical, Target and deadline driven.
Knowledge of all QC Tools like Pareto, Six Sigma etc.