Business Manager

APosition OverviewPosition TitleBusiness Associate Manager DepartmentBusiness Associate Model – Agency SalesLevel/ BandAssistant Manager / Manager (301 /401) Role Summary:Strengthens distribution by identifying potential leaders and ensures compliance to all internal processes and other compliance standards as set by the Company or the Regulator. B Organizational RelationshipsReports To BAM / ABAM IC / BAM IC / Location HeadSupervisesNA C Job DimensionsGeographic Area CoveredDefined Branch Stakeholders InternalAgency Sales TrainingBranch OperationsDistribution Operations ExternalBAs and Advisors D Key Result AreasStrengthen distribution by identifying potential leaders Support and manage the BAs in Recruitment & Training of Advisors. Manage Advisor career progressions and create a pool of Premier AdvisorsEnsure Retention of Advisors by constantly engaging with them and their leaders Drive profitable business by maintaining the desired product mix as prescribed by the company from time to timeDrive growth in New Business Premium (NBP) Ensure good quality of business by ensuring collection of modal FYP as well as Renewal PremiumsCoach, Train and support the reporting managers (if any) as well as monitor and review their performance on a regular basisEnsure compliance to all internal processes and other compliance standards as set by the Company or the Regulator. Participate in risk mitigation plans, contingency planning, and business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes. E CompetenciesECompetenciesBusiness Acumen and Strategic Orientation(Ability to align with the organization's vision with a fair understanding of the insurance industry, regulations, financial markets and the agency business model in order to deliver profitable and sustainable business Has a fair understanding of own role and utilizes required skills and knowledge in one's own area of work to meet targets. Has a fair knowledge about company and competitor's a fair knowledge of the insurance industry, regulations and financial markets Understands the requirements of the customer and consumer to facilitate need based selling and emphasize on selling a fair understanding of BA model, leader compensation and Agent commission. Building and Managing Relationships(The capability to initiate, nurture, maintain and manage business relationships with various stakeholders (internal and external) to achieve the desirable outcomes)Empathizes and supports team members in every possible way and voices one's view on own or related area of ds to complex queries from distributors and internal customers and keeps superiors informed about own actions and their and maintains healthy relations with the distributors and internal customers to ensure seamless positive and reciprocal relationships that benefit the to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to new and maintains strong network in the market / industry to expand distribution and maximize business.People Development (Focus on identifying, developing, recognizing high potentials and building the leadership pipeline in order to help individuals, teams and the distribution, maximize their potential to achieve the business goals) Builds a scientific and methodical recruitment engine to facilitate the right kind of Talent within the distribution and own clear direction and gives step-by-step guidance to distributors in order to facilitate their journey through the learning others’ confidence and motivates team members to perform their regular discussions with distributors to identify skill gap and conducts coaching as an enabler for the distributor within one own function / geography and is able to think for future course of action to build a strong and premier distribution channel.Dealing with Ambiguity (Can effectively cope with change and shift gears when required with the ability to decide and act; comfortably handles risk and uncertainty)Understands, accepts and supports change at one's own fies key aspects of the issue and seeks clarification from s most pressure situations and problems with a sense of urgency for task s conflict resolution skills to de-escalate, defuse, and/or resolve differences.Seeks details of possible changes and estimates the impact in one's own function / area of work. Conceptualizes, plans and implements change at one's own activity level. Handles pressure situations and problems appropriately and is able to prioritize sive and clear presentation of ideas; to convince others and to gain acceptance of proposals/ oneself to the changing business environment and communicates plan of action.Innovation (The willingness and ability to take a creative approach to problems or issues, to “think outside the box”, to go beyond the conventional, and to explore creative uses of resources (., doing more with less). It involves the ability to develop, adopt and apply new and unique approaches and ideas with clear impact on improving business outcomes by leveraging technology)Is open minded when presented with a new s new information to work problems and izes when a situation calls for or can be improved by an approach different from the able to deliver business results by being creative in approaching, dealing and addressing needs of customer and out ways to make a difference in one's own area of work continuously.Drive for Results and Agility(Building an achievement orientation, with extraordinary levels of energy and efforts while being accountable for one's actions and decisions in an agile environment)Reviews performance against goals and takes effective action to achieve izes high performance oriented systems and processes to yield the desired results with clear expectations with the team to deliver performance oriented responsibility of one's own and teams decisions and icates consistently with the team members and motivates team members for target achievement. F Skills RequiredTechnicalGood Knowledge of MS Office / MS Excel Behavioral EssentialDesiredInterpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills G Incumbent Characteristics EssentialDesiredQualification Graduate Skills MBA / PG ExperienceAssistant Manager 3 - 6 yearsManager 6 – 10 years